Grotte de Han – Ticketing System

Development of an online ticketing system for access tickets and activities at the Domaine des Grottes de Han.

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The Domaine des Grottes de Han consists of an animal park and caves located in the heart of Belgium.

It features one of Europe’s most beautiful caves and a 250-hectare animal park, nestled in the Famenne-Ardenne region.

The Challenge

The Grottes de Han wanted to revamp their old ticketing system to better accommodate the evolution of their products (subscriptions, combined tickets, etc.). Amidst the pandemic, it was also an opportunity to implement quota systems, occupancy limits, etc.
The Goal

They needed a comprehensive tool to manage the numerous products specific to the Domaine, which ticketing actors generally cannot replicate identically. Additionally, it had to provide visitors with an intuitive and quick solution for making reservations.
The Process
The entire ticketing system was developed from scratch, based on the APIs of the Domaine’s partner for reservation tracking:
- Management of days, ticket numbers, and baskets
- Management of promotional codes
- Management of reservations based on unique codes
- Management of reservations based on previously purchased subscriptions
- Management of special visits to the domain, based on occupancy, dates, and times
- Cart management and available time
- Available in 4 languages
Conclusion

Implementation of the ticketing system significantly increased online sales for the Domaine, freeing up staff at the Domaine’s ticket counters. It also improved visit planning, traffic forecasts within the Domaine, and the ability to manage constraints during the COVID pandemic to optimize access to the Domaine.

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MV Studio developed the entire online ticketing system for Domaine des Grottes de Han, including the interface with the ticketing software (Vivaticket) and the interface with the website. Our online ticketing system is quite complex, with many different products and multiple possible combinations, numerous promotions, and a lot of pre-sales.

It continuously evolves based on new products and combinations. We greatly appreciated the collaboration; the online ticketing works well, MV Studio responds quickly in case of issues (which is essential in tourism), and has shown a lot of flexibility and creativity to implement the regularly requested changes. Choosing to develop our own online ticketing system, rather than using a standard module, allowed us to have an interface perfectly tailored to our needs, both in terms of purchase logic and design, and to avoid a percentage-based fee system.

MV Studio also developed from A to Z the software for selling our unique accommodations. Since this is linked to ticket sales (cross-products), it provided us with tremendous flexibility and allowed us to boost our accommodation sales.

I do not hesitate to recommend MV Studio for this type of application.

Brigitte M.

Domaine des Grottes de Han