Update : July 15, 2025
Any acceptance of a quote constitutes full and unconditional acceptance of these general terms and conditions, which shall govern the contractual relationship between the parties, to the exclusion of the client’s general terms and conditions.
The natural or legal person placing an order, either in writing or verbally, is considered the client and guarantees payment of the invoice, even if it is to be issued in the name of a third party.
Verbal commitments are only binding on MV Studio after written and duly signed confirmation. Orders and/or offers are only binding on MV Studio after written acceptance.
The client ordering the creation of a website from MV Studio is deemed, unless otherwise stated in the order form, to be commissioning both the general development and any specific developments.
These various services, including any subsequent maintenance, will be governed—unless expressly stated otherwise—by the following rules, which both parties accept.
The client defines their needs, enabling MV Studio to prepare a quote specifying the features of the future website. After acceptance of the quote and payment of the deposit, MV Studio develops the detailed structure of the site. The client actively participates in the project by providing all relevant materials and approving each development step. The client is bound by the specifications accepted in the quote and throughout the development process. Should the client wish to alter these specifications, a new quote must be prepared and approved. If the client rejects all proposals submitted by MV Studio and decides to abandon the project or change provider, the deposits paid—plus any expenses (domain name reservation, etc.)—remain the property of MV Studio. Within the scope of the specific budget stated in the quote, a reasonable number of iterations concerning the graphic design of the site will be accepted by MV Studio. Any exceeding of this budget shall be subject to a new quote. MV Studio will deliver web pages without content, but with structure and layout. The client receives login credentials to remotely insert the desired content into these pages. The addition, deletion, or modification of content shall be carried out by the client.
During the first month following the website’s launch, the client is entitled to technical support via email and phone during business hours. This support is free of charge up to the tenth phone call or email. Any further assistance or maintenance will be billed and/or require a purchase order.
The website is delivered by being made accessible online, using the credentials provided by the client.
The project duration and MV Studio’s involvement are stated in the contract proposal. These deadlines are purely indicative. Any delay does not entitle the client to cancel the contract to MV Studio’s detriment, nor to claim any compensation.
Services are generally performed at MV Studio’s premises. For work done at the client’s location, MV Studio’s hourly rate applies from departure to return to its business address. Travel expenses may also be charged.
MV Studio’s services involve the technical and graphic creation of an online container.
MV Studio is not involved in creating or selecting content (text, images, commercial materials, etc.).
Having no control over the published content, MV Studio cannot be held liable for any third-party action or legal proceedings, especially in cases involving:
The client agrees to indemnify and hold harmless MV Studio from any claim, legal action, loss, liability, judgment, damage, and expense (including reasonable legal fees) arising from:
(a) third-party intellectual property infringement, or
(b) violations of the GDPR by the client’s published content.
If MV Studio uses third-party paid services as part of the development, all related fees are the sole responsibility of the client, including any misuse or over-quota usage.
MV Studio cannot be held responsible for any fraudulent use of third-party services by the client or others.
More generally, MV Studio shall not be liable for any indirect damage (e.g. loss of revenue, business interruption, data corruption, etc.). MV Studio shall only be liable for damage caused by gross or willful misconduct, and any such liability shall be limited to the value of the disputed order.
Prices listed in offers and order forms are exclusive of VAT. Upon acceptance, the client shall pay a deposit of 30% of the total cost of the services. Any additional fees (e.g. hosting, domain name registration, maintenance, etc.) are also payable immediately, especially if MV Studio contacts third-party providers directly. The remaining invoices will be issued based on the project’s progress, with the final balance invoiced upon production launch.
Annually billed services (maintenance, hosting, domain name…) will be tacitly renewed unless written notice of termination is given at least two months before the scheduled end date.
Amounts owed by the client are due at MV Studio’s registered office. Deposits paid and costs incurred (hosting, domain registration, maintenance, etc.) are non-refundable in the event of project interruption.
In case of non-payment or late payment of a deposit or invoice, MV Studio reserves the right to suspend its services without notice.
Unless an extension is explicitly requested and granted by MV Studio, failure to pay by the due date will result, automatically and without prior notice, in the immediate payment of all outstanding amounts.
In such case, the client shall owe, without formal notice, a contractual interest of 12% per annum on the outstanding amounts, as well as a fixed penalty of 15%, with a minimum of €60.
In the event of proven breach of contract by MV Studio, the client is entitled to claim compensation of a similar nature, subject to the limitations of liability mentioned above.
Any claim relating to an invoice or breach must be submitted to MV Studio by registered mail within 7 days of the invoice date, otherwise the invoice shall be deemed unconditionally accepted.
No compensation shall be accepted without the express and written agreement of the other party.
MV Studio informs its clients that certain creative content (e.g. visual identities, graphic charters, interface mockups, illustrations, or any other digital or visual deliverables) may be considered original works protected under Book XI of the Belgian Code of Economic Law.
MV Studio guarantees that it has acquired all necessary economic rights for the exploitation and transfer of these creations, including when produced by employees under copyright transfer agreements.
In consideration of the services rendered, MV Studio grants the client a non-exclusive, worldwide, and unlimited-duration license for the delivered assets, unless stated otherwise in the quote.
This license includes reproduction, representation, adaptation, and modification rights within the limits of the rights granted to MV Studio. Unless expressly agreed in writing, this license does not allow resale or re-use for third parties outside the original project.
The contract for a website or visual deliverables includes a license to use the transmitted materials, such as graphic works, mockups, charters, interfaces, or any other protected content. This license is non-exclusive, worldwide, and perpetual, unless stated otherwise. MV Studio guarantees that it has obtained all necessary rights, including from its employees or subcontractors who are considered authors under Belgian law.
The usage license for the delivered website takes effect only once the final invoice is fully paid.
Only this full payment entitles the client to keep the website online beyond 15 days.
The client may not reproduce, publish, transmit to a third party, or otherwise use any draft documents (paper or electronic), preparatory files, or mockups provided by MV Studio.
Only the final delivered product is subject to this license.
The client authorizes MV Studio to mention their name and logo (in print or digital format) for commercial promotion. The client also authorizes MV Studio to include a link on its own website to the client’s website created by MV Studio, for promotional purposes.
If any provision of these general terms and conditions is found to be void or unenforceable, this does not affect the validity of the remaining provisions, unless the void clause is an essential element of the contract.
If a clause becomes null or void, the parties agree to negotiate in good faith, without delay, to replace the clause with a legally valid provision with equivalent economic effect.
No statement, document, or correspondence—before or after the contract—shall be binding unless confirmed by a signed amendment between the parties.
Failure by either party to enforce any clause shall not be deemed a waiver of future enforcement.
Each party agrees to:
(i) keep the other party’s Confidential Information strictly confidential, using the same degree of care as for its own confidential information (and at least reasonable protection);
(ii) not disclose such information except to directors, employees, subcontractors, agents, or consultants who require access;
(iii) ensure all recipients are informed of the confidentiality obligations under this contract;
(iv) not use the confidential information for any purpose other than those specified in the contract.
The client agrees not to hire, or commission directly or indirectly, any staff member of MV Studio or the CONNECTIS Group, either personally or via third parties.
This restriction applies during the contract and for three years after commercial collaboration ends, or one year after the contractual relationship ends with the individual employee/subcontractor.
If violated, the client shall owe MV Studio/CONNECTIS GROUP a penalty equal to 24 times the average monthly cost borne by MV Studio/CONNECTIS for the employee or subcontractor.
This average will be based on the last 12 months of service.
For the purposes of this contract, the client elects domicile at the address provided to MV Studio.
All communications shall be validly made to the postal and email addresses of both parties.
Any legally binding document must be sent to the elected domicile.
MV Studio may modify these general terms without notice.
The client is encouraged to consult the most up-to-date version on our website: mvstudio.be/en/terms-and-conditions/
Any dispute regarding the conclusion, validity, interpretation, or performance of the contractual relationship shall be definitively settled by the French-speaking courts of Brussels, applying Belgian law.